HOME DELIVERY IS SIMPLE
Here’s How it Works
Using mail-order delivery is simple and convenient.
Add Your Prescriptions
Have your current or new prescriptions transferred or sent to MedImpact Direct
Order Online
When you create an account with us you can manage and order your medicines online
Home Delivery
Your medicines will be delivered right to your door
Do You Have a Specialty Medicine?
Your dispensing pharmacy will call you to schedule medicine delivery.
If you have questions, call us at 1-877-391-1103 (TTY dial 711).
Ready to Get Started with Mail Order?
THE BENEFITS OF MAIL ORDER
Why Home Delivery
Besides convenience, there are many benefits of having your medicines delivered.
Save Money
Potential savings on copay (depending on your plan)
Get a 90-day Supply
Get a 90-day supply of medicine, or maximum allowed by your plan
Delivery Anywhere
Medicines are conveniently delivered wherever you’d like in the US
Free Shipping
Get free standard shipping
Expert Advice
Have access to expert pharmacist advice
Convenience
Order online at your convenience
Ready to Get Started with Mail Order?
Order & Manage Your Medicines Online
With the MedImpact app or at MedImpact.com, members can:
- Refill drugs or renew expired prescriptions
- Read drug information
- Pay your bill
- Review estimated copay, last order status, and next refill date
- Get reminders and alerts via phone call, email or text message
- View and sort your mail-order and specialty drugs
- Manage account information
- Have MedImpact Direct get a new prescription from your doctor
- Have your pharmacy transfer a prescription to MedImpact Direct
Download on the App Store or Google Play.
MAIL-ORDER PHARMACY
About MedImpact Direct
Our goal is to make it as easy as possible for you to get the medicines
you need without having to run around town or wait in line.
Maintenance Medicines
MedImpact Direct makes home delivery of maintenance medicines easy! Maintenance medicines are those you take regularly for conditions such as high blood pressure and diabetes.
Specialty Medicines
Specialty medicines are used to treat complex conditions such as cancer or hepatitis C. A preferred network pharmacy will set up delivery with you. The pharmacy will provide personal patient support services for these therapies.
GET HELP
Common Questions
Get answers to the most common questions.
Maintenance Medicines
What are maintenance medicines?
Maintenance medicines are those you take regularly for conditions such as high blood pressure and diabetes.
How do I set up new prescriptions?
Your doctor directly sends your 90-day prescription electronically or by fax to
1-888-783-1773. We can only accept prescriptions from your doctor. We will automatically fill and ship most new prescriptions we get from your doctor except for controlled substances.
When will I receive my medicine?
Orders are processed and shipped within 5 days of receipt of prescription.
How do I order refills?
You can order medicine refills after your first prescription has been filled with our mobile app or through our member portal at medimpact.com.
How do I enroll in auto refill?
You need to have a current profile in our system. To enroll eligible prescriptions in Auto Refill, sign in to www.medimpact.com and visit My Prescriptions page. Controlled substances are not eligible. If you have opted in to notifications, we will alert you when medicines have shipped. Notifications are required for Part D members and California residents.
Specialty Medicines
What are specialty medicines?
Specialty medicines are more complex and are used to treat chronic conditions such as cancer or hepatitis C.
How do I get started using MedImpact Direct for specialty medicines?
For specialty medicines, you don’t need to do anything. Your dispensing pharmacy will call you to schedule delivery. If you have questions, call MedImpact Direct Specialty® at 877-391-1103 (TTY dial 711).
How do I order specialty refills?
For specialty medicines, the specialty pharmacy will call you when your refill is due. You also may call the phone number printed on your medicine label.
Do medicine orders come with discreet packaging?
Yes, our pharmacies use discreet packaging. There is no information on the package to indicate what is in the box.
CALL US
Need More Help?
We’re here to help, call us toll-free.